Please read these Terms & Conditions carefully before using 11app. Everything you need to know about accounts, payments, bonuses, gaming rules, and your rights is explained here in plain English.
A summary of everything you need to know to use 11app
You must be at least 18 years old to open an account on 11app. Each person may hold only one account. Providing accurate information is mandatory — false details may result in account termination.
Deposits and withdrawals must only be made using the account holder's own payment method. Using third-party accounts is strictly prohibited. Minimum deposit is BDT 200 and minimum withdrawal is BDT 500.
Wagering requirements apply to all bonuses. Bonus funds and real funds are tracked separately. If the requirements are not fulfilled, the bonus will be cancelled.
11app keeps your personal information secure. Information is not shared with third parties. You may request deletion of your data at any time.
11app helps its users build healthy gaming habits. Deposit limits, bet limits, and self-exclusion options are available to all members.
Fraud, bot usage, multiple accounts, and bonus abuse are strictly prohibited. If any such activity is detected, the account will be closed immediately.
These Terms & Conditions govern the use of the 11app platform and all its services. By accessing the 11app.net website or mobile app, you are automatically deemed to have accepted these Terms & Conditions.
11app operates as an online entertainment platform for users in Bangladesh, offering Sports Betting, casino games, Live Casino, and a range of other gaming options.
These terms apply to all 11app products and services. Specific promotions or games may have additional rules — in such cases, those additional rules should be read alongside the general Terms & Conditions.
These Terms & Conditions are available in both Bengali and English. In the event of any conflict, the English version shall prevail. However, for users in Bangladesh, the Bengali version serves as the primary reference.
Important: You should read these Terms & Conditions in full before using 11app's services. If anything is unclear, please reach out to our Support team.
To open and maintain an account on 11app, the following conditions must be met. These conditions are strictly enforced and violations may result in account closure.
You must be at least 18 years old to register on 11app. Proof of age may be required during registration and KYC verification. Any account found to belong to a minor will be immediately closed and all winnings forfeited.
Each individual may hold only one 11app account. Opening multiple accounts or operating family members' accounts from the same device or network may trigger an investigation.
During registration, you must provide your full name, date of birth, mobile number, and email address accurately. This information must match your National ID card when KYC verification is carried out later.
You are responsible for keeping your account password confidential. Sharing or selling your account to anyone else is strictly prohibited. If any unauthorized access is detected, notify 11app immediately.
Remember: 11app will never call or email you to ask for your password or OTP. Any such request is likely a scam.
All financial transactions on 11app — deposits and withdrawals — are governed by specific rules designed to prevent fraud and protect users.
| Transaction Type | Minimum | Maximum | 11app Fees | Time |
|---|---|---|---|---|
| Deposit (bKash) | ৳200 | BDT 50,000 | Zero | Instant |
| Deposit (Nagad) | ৳200 | BDT 50,000 | Zero | Instant |
| Withdrawal (bKash) | BDT 500 | BDT 50,000 | Zero | 5–15 minutes |
| Withdrawal (Nagad) | BDT 500 | BDT 50,000 | Zero | 5–15 minutes |
11app strictly adheres to its Anti-Money Laundering (AML) policy. In the case of suspicious transactions, 11app may temporarily suspend the account and request additional verification.
11app offers various types of bonuses and promotional offers. Each bonus has its own terms that must be read carefully before accepting the bonus offer.
New members receive a welcome bonus on their first deposit. Wagering requirements apply — typically 8x to 15x the bonus amount.
Active members receive a weekly cashback reward, credited to their account every Monday at midnight. Cashback generally carries no wagering requirements, though restrictions on which games it can be used on may apply.
Weekly or monthly reload bonuses are offered to existing members. The terms on these bonuses are less strict than those of the Welcome Bonus.
Bonus Abuse: Opening multiple accounts or registering under different identities to claim bonuses constitutes bonus abuse. All associated accounts will be permanently closed.
All betting on 11app follows the general rules below. Specific sports or games may have additional rules.
A bet is only valid when the system confirms it and displays a reference number on the bet slip. If a bet is not confirmed due to network issues, it is not valid.
The maximum payout from a single bet is capped. This limit varies by game and betting market. Any winnings exceeding the maximum limit will not be paid out.
Odds change quickly in live betting. The odds at the moment you submit your bet are final. 11app is not responsible for odds changes after a connection is lost.
11app regularly hosts tournaments and leaderboard competitions. These events are governed by their own specific rules, which apply alongside the general Terms & Conditions.
Eligibility requirements must be met to participate in specific tournaments. Some tournaments are free to enter; others require a buy-in. Once registered, bets cannot be withdrawn or changed.
After a tournament concludes, results are verified. If there are any allegations of suspicious activity, prizes will be withheld until the investigation is complete. Prizes are distributed within 24 hours of the final results announcement.
The 11app leaderboard updates in real time. If technical issues cause a delay, 11app will notify users. Final leaderboard standings are published within 1 hour of the tournament's end.
Full rules are available on each tournament's promotional page. Reading them carefully before participating will help you avoid any confusion.
The following activities are strictly prohibited on 11app. Violation of these prohibitions may result in account closure and balance forfeiture.
11app takes responsible gaming very seriously. We believe gaming is for entertainment — it should never be a source of financial stress.
Every 11app member can set the following limits for themselves:
If you need a break from gaming for any reason, use the Self-Exclusion option. You can choose from 7 days up to permanent exclusion.
If you feel gaming is having a negative impact on your life, contact 11app support immediately. Our team will help you get the right assistance.
Under certain circumstances, 11app may temporarily suspend or permanently close an account. An investigation is always conducted before any such action is taken.
If an account is closed through no fault of the user, any valid balance will be refunded. If closure is due to fraud, the balance may be forfeited.
11app reserves the right to amend these Terms & Conditions at any time. The following process will be followed when changes are made.
For significant changes, 11app will notify via registered email or SMS at least 7 days in advance. Minor changes — such as spelling corrections — may be made without prior notice.
If you do not agree with the new terms, you may close your account. Withdraw any valid balance before closing. Continued use of the platform after new terms take effect will be considered acceptance of the new terms.
Latest Version: The latest version of these Terms & Conditions is always available at 11app.net/terms-conditions/. To access older versions, please contact Support.
Frequently Asked Questions about Terms & Conditions
Prize distribution begins once the final results of an 11app tournament or leaderboard competition are announced. Winnings are typically credited to accounts within 24 hours of the results. However, larger tournaments may require up to 48 hours to complete the verification process.
If any account shows suspicious activity or alleged rule violations, that winner's prize will be held until the investigation is complete. Once the prize is credited, it can be withdrawn immediately via bKash, Nagad, or Rocket — standard withdrawal rules apply.
The points scoring system for 11app leaderboard competitions is determined separately for each event and announced before the tournament begins. Generally, a set number of points are awarded per specified amount wagered. Some tournaments award points based on wins and losses, while others are based solely on total bet amount.
If two or more participants have equal points, tie-break rules apply: whoever reached the specified points first will rank higher. If still tied, total bet amount is considered. 11app's decision is final.
You've read 11app's Terms and Conditions — now play safely and confidently. Register and enjoy your welcome bonus.