11app believes gaming should be a source of entertainment, not stress. We help you build healthy gaming habits — through limit-setting, self-exclusion, and support tools.
Tools to Ensure Safe Gaming on 11app
Set daily, weekly, or monthly deposit and bet limits. Once set, you won't be able to exceed them — keeping you within your budget.
It's easy to lose track of how long you've been playing. Set a session time limit and 11app will remind you to take a break. Regular breaks are essential for healthy gaming.
Feeling like gaming is getting out of control? Activate self-exclusion. Give yourself a break — from 24 hours all the way to a permanent closure.
Decide how much you're willing to lose. Set a loss limit, and once you reach it, you won't be able to continue playing. Protect yourself from financial stress.
View your complete gaming history — total deposits, bets placed, and how much you've won or lost. Full transparency helps you make informed decisions.
Need help? 11app's support team is always ready. We also provide links to professional counsellors.
Responsible gaming means enjoying gaming as a form of entertainment — not as a source of income or a way to solve problems. 11app takes responsible gaming very seriously, because we believe a healthy gaming environment benefits everyone.
Gaming can be enjoyable when managed responsibly. But for some people, it can become a problem that affects their lives, relationships, and financial stability. 11app is committed to ensuring every player games safely and in control.
If you or someone you know shows any of the signs below, it may be a warning of problematic gaming. Recognising these early is important.
Financial pressure: Using money set aside for bills or daily expenses to play. Gaming with borrowed funds.
Excess time: You're spending far more time gaming than planned and losing track of time altogether.
Loss recovery: You keep placing bigger bets after losses, trying to win your money back.
Impact on: Relationships with family or friends are suffering. Arguments are arising over gaming.
Psychological Impact: Feeling anxious, depressed, or guilty. Unable to stop playing.
Privacy: Hiding your gaming activity from others. Lying about how much you play.
Decline in performance: Losing focus on work or studies. Neglecting your responsibilities.
Loss of control: You want to stop but can't. You regularly break your own limits.
Need urgent help? If you recognise many of these signs, seek professional help immediately. The 11app support team can point you towards the right resources.
11app provides a range of tools to help you stay in control. These tools are easily accessible and manageable directly from your account settings.
Set a cap on how much you can deposit. It's the most effective way to keep your gaming budget under control.
Set limits on single bets or total losses to avoid large financial setbacks.
Stay aware of how long you've been playing and take regular breaks.
Temporarily or permanently close your own account whenever you feel you need a break.
Track and analyse your complete gaming activity.
Answer the questions below to gauge how healthy your gaming habits are. Be honest with yourself.
If most of your answers are "No" or "Never," your gaming habits are healthy. If "Sometimes" or "Often" appear frequently, be cautious and set limits. If you have multiple "Always" answers, seek professional help.
Are you or someone you know struggling with a gaming problem? You're not alone — help is available. 11app is committed to connecting you with the right resources.
Our customer support team is trained in responsible gaming. They can help you:
Reach us via Live Chat or at [email protected] — available 24/7 and completely confidential.
For serious concerns, seeking professional help is the best step forward. Mental health services and addiction counselling centres are available in Bangladesh to provide support.
If you think someone close to you is struggling with a gaming problem:
Keep in mind: Asking for help is not a sign of weakness — it's a sign of strength. Acknowledging a problem and taking action is the hardest, yet most important, step you can take.
By following these simple tips, you can enjoy gaming as a fun form of entertainment — without it becoming a problem.
Decide in advance how much you're willing to spend on gaming each month — and stick to that budget, no matter what.
Set a daily time limit for how long you play. Use a timer, and stop as soon as it goes off.
Never game with borrowed money or credit. Only play with funds you can genuinely afford to lose.
Take a 15-minute break every hour. Get up, walk around, drink some water. Staying glued to a screen for too long is harmful to your health.
Avoid gaming when you're feeling low, under the influence of alcohol, or angry. You're more likely to make poor decisions in these states.
A big win is no reason to risk it all. And after a loss, don't chase your money by betting more. Stay within your limits.
Don't make gaming your only hobby. Family, sports, reading — keep balance in your life.
Share your gaming activity with your family. If you start hiding it, that's already a warning sign.
Responsible Gaming — Frequently Asked Questions
In the Sports Betting section on 11app, live matches are marked with a "Live" tag. Clicking on any live match shows you real-time scores, statistics, and the current match status. The homepage also features a "Live Events" section where you can see all ongoing matches at a glance.
Live streaming is also available for major matches. If you see a "Watch Live" button on the match page, click it — you can watch the stream if you have a balance in your account or have placed a bet on that event. The same feature is available on the mobile app. In the Live Scores section, you can follow your favourite teams or leagues and set up push notifications.
KYC verification on 11app requires three key documents: (1) a clear scan or photo of your National ID — both front and back, (2) a selfie holding your NID — both your face and the document must be clearly visible, and (3) a recent utility bill or bank statement as proof of address.
The process is straightforward: log in to your account, go to the Profile section, and click the "Verify Account" or "KYC Verification" button. Upload three documents — images must be in JPG or PNG format, with a maximum size of 5MB each. Once submitted, the 11app team will review them within 24–48 hours. You'll receive an email and SMS once verification is complete. Please note that withdrawals are not possible until KYC is completed, so we strongly recommend finishing this as soon as possible after registration.
Join 11app and play responsibly. Set your limits and enjoy gaming purely for entertainment.
Register Now