Find detailed answers to all questions about deposits, withdrawals, account management, security, and gaming — explained in plain, simple English.
Frequently asked questions
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To view all active promotions and special offers on 11app, log in to your account and navigate to "Promotions" or "Offers" from the top navigation menu. The latest offers are also displayed as banners on the home page.
11app typically adds new promotions every week. During major sporting events such as the IPL, Champions League, or World Cup, special offers are available almost daily. Daily cashback, weekly reload bonuses, and tournament prizes are updated on a regular basis.
To receive offers first:
Please note: Each offer has its own validity period and wagering conditions. We recommend reading the terms before claiming any offer.
Yes, completely. 11app's website Mobile-Responsive Mobile-first design, so you get full functionality on any smartphone browser — Chrome, Firefox, Safari or Samsung Browser. Play all games without installing any app.
What you get in mobile browser:
However Native App Using the app gives you extra features including push notifications, biometric login, and offline score tracking. Available for both Android and iOS.
Best experience: Opening 11app.net in a mobile browser automatically loads the mobile version. To view the desktop version, enable "Desktop site" from your browser menu.
Under normal circumstances, deposits made on 11app via bKash or Nagad are processed Within 1 to 5 minutes Added to your account balance. During peak network times, it may take up to 15 minutes.
Deposit Steps:
If a deposit fails:
Minimum Deposit: ৳200. Keep a record of your deposit reference number — it speeds up resolution if anything goes wrong.
The minimum deposit limit on 11app is ৳200 (Two Hundred BDT). You can use any mobile banking service in Bangladesh — bKash, Nagad or Rocket.
Limits by payment method:
Starting with a small deposit is a good habit — especially for new players. As you get comfortable, you can increase the amount. Responsible Gaming Read more about budget management on the page.
No. Under 11app policy, each individual is only permitted one account open and use. Having multiple accounts under the same identity is strictly prohibited.
11app automatically detects duplicate accounts through the following methods:
If multiple accounts are detected:
If you've lost access to a previous account: Do not open a new account — contact [email protected]. After verifying your identity, we will help you recover access.
There are two ways to close or deactivate your account on 11app:
Method 1 — Self-Exclusion via Account Settings:
Method 2 — Via Support:
Email us at [email protected] or reach out via live chat. Please include your registered name and mobile number. Requests are typically processed within 24 hours.
Important: Withdraw any remaining balance before closing your account. Permanently closed accounts cannot be reopened.
11app places the highest priority on protecting user data and funds. The platform employs multiple layers of security:
Technical security:
Financial Protection:
Privacy Policy: 11app never sells your personal information to third parties. Data is only shared when legally required. For more details, Privacy Policy read.
Stay alert yourself: 11app will never ask for your password or OTP via phone or SMS. If you receive such a request, notify our support team immediately.
For the fastest help, use Live Chat. Our average response time is under 3 minutes.
Available 24/7Email us for complex issues. Include Transaction ID & screenshots for faster resolution.
[email protected]We want every question to have an answer you can find with ease
The 11app support team speaks Bengali. No need to explain yourself in English — describe your issue in your own language and get it resolved.
Average 3 minutes on live chat, maximum 24 hours by email. Urgent payment issues get priority.
Day or night, 11app support is always on. Live chat stays open on holidays too — because we know gaming never stops.
Our support agents are specially trained in payments, gaming, and KYC. They provide fast, accurate resolutions.
Beyond this FAQ page, 11app's knowledge base offers hundreds of step-by-step guides and tutorials — all in plain English.
Everything you share with support is completely confidential. Your account and financial information is never disclosed to any third party.
If you can't find your answer in the FAQ, contact our support team directly. New user? Register now.
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