Your personal information and privacy are 11app's highest priority. Learn in detail in this policy how we collect, use, and protect your information.
How 11app Protects Your Information
All data on 11app is secured with 256-bit SSL encryption. Your personal information and payment data cannot be accessed by anyone.
11app never shares your information with third parties without your consent. Data is not sold for marketing or advertising purposes.
View, update, or delete your information at any time. You have complete control over your data on 11app.
What information 11app collects and why — everything is clearly explained on this page. No hidden terms.
Third-party security experts audit 11app's systems every quarter. We stay one step ahead of cyber threats at all times.
11app retains data only for as long as necessary. All information is permanently deleted at a specified time after account closure.
11app is an online gaming platform that provides entertainment to users in Bangladesh. This privacy policy explains how 11app collects, uses, stores, and protects your personal information.
By using the 11app.net website or mobile app, you agree to this Privacy Policy. If you do not agree with any part of this policy, stop using 11app.
This Privacy Policy applies to all 11app services — website, mobile app, live chat support, email communications, and all other channels. Third-party links are governed by their own privacy policies.
11app handles personal information in accordance with its Data Protection policy. We believe your information should remain under your control, and you have every right to know how your data is being used.
Important: 11app takes privacy and data security very seriously. If you have any questions, contact [email protected].
11app collects various types of information from you to provide, improve, and secure our services. The information collected is explained in detail below.
When opening an account, you must provide the following information:
11app collects KYC (Know Your Customer) information to meet legal requirements and prevent fraud:
The following information is collected for payment processing:
11app automatically collects the following information:
11app uses the information collected only for the purposes below. It is not used for any other purpose without your consent.
If you don't want to receive promotional emails or SMS from 11app, you can unsubscribe at any time. Change your preferences from Notification Preferences in your account settings.
11app does not sell your personal information. However, limited information may be shared with third parties under the specific circumstances below.
To process deposits and withdrawals, 11app shares your mobile number and transaction details with bKash, Nagad, and Rocket. This information is used solely to complete payments.
Casino games and live dealer tables are provided by third-party software providers. When you play games, your user ID and betting information are shared with these providers.
11app may disclose your information to authorities when legally required or by government directive. This includes:
If 11app undergoes acquisition, merger, or restructuring, your data may be transferred to the new owner. You will be notified in advance in such cases.
Data sales: 11app never sells your personal information to advertisers or marketing companies. Your privacy is not our business asset.
11app uses industry-leading security measures to protect your information. Both technical and organizational layers of protection are implemented.
11app servers are housed in Tier-3 certified data centers with 24-hour security guards, CCTV surveillance, and biometric access control.
Use strong passwords, change them regularly, and never share them with anyone. Avoid using 11app on public Wi-Fi.
11app uses cookies and similar technologies to improve user experience and ensure platform functionality.
Cookies are small text files stored on your device when you visit 11app. They remember your preferences and save you from having to log in repeatedly.
You can control cookies through your browser settings. However, keep in mind that disabling essential cookies may prevent 11app from functioning properly.
11app believes you should have complete control over your data. You have the following rights.
You can request a copy of your personal information at any time. 11app will provide a complete report of your data within 15 days.
If information is incorrect, update it directly from profile settings. Changes to critical information like name or date of birth may require KYC documents.
You can request deletion of your account and data. When your account is deleted:
You can restrict specific uses of your information. Example: opting out of marketing communications while keeping your account.
You can receive your data in machine-readable format (JSON or CSV) to transfer it to another service.
You can object to certain types of data processing — particularly profiling and direct marketing.
Exercising your rights: To exercise these rights, email [email protected] or contact live chat support. Account information will be required for identity verification.
11app does not knowingly collect data from anyone under 18 years of age. Our services are for adults only.
Age is strictly verified during registration and the KYC process. If a minor opens an account, it is immediately closed and the information is deleted.
If you believe your child has provided information to 11app, notify us immediately. We will quickly close the account and delete the data.
11app may update this privacy policy from time to time. We will clearly notify you when changes occur.
The latest version will always be available on this page. To view older versions, contact support.
For any privacy-related questions, concerns, or complaints, contact 11app.
We take your complaints seriously and strive to provide a resolution within 30 days.
Frequently Asked Questions About Privacy
To claim 11app's daily check-in bonus and free spin offers, first log in to your account. Go to the "Daily Rewards" or "Promotions" section on the home page. Click the "Claim" button there.
Check in once daily to receive progressive rewards — small on day one, biggest on day seven. Free spins must be used in specific slot games, usually within 24 hours. Daily bonuses typically have lighter conditions — some can be used without wagering requirements, though minimum bet conditions may apply to withdraw winnings. Full terms are available on the Promotions page.
If you forget your 11app password, click the "Forgot Password" link on the login page. Enter your registered email address or mobile number. 11app will send a password reset link to your email or an OTP to your mobile.
Check your email (including the Spam folder) and click the link to set a new password. If you receive an OTP, verify with it and create a new password on the next page. Your password should be at least 8 characters long and mix uppercase, lowercase letters, and numbers. If you don't remember your email or mobile number either, contact the support team — they'll help you after verifying your identity.
Join 11app and play safely with confidence. Your privacy is our priority.
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